Shipping & Returns.

Orders are dispatched the day after they are placed.

Once your order ships, we’ll email you a tracking link so you can follow your package’s journey.

Delivery times vary by location and carrier. Most orders arrive within 5–7 business days after dispatch.

Dispatch and delivery are separate. Next-day dispatch means your order leaves our facility the following day and begins its journey to you.

Tracking updates can take a little time to appear after your package is handed to the carrier. If your tracking hasn’t updated or your order seems delayed, contact us with your order number and we’ll help.

We want your ring to feel meaningful from the moment it arrives.

If it isn’t right for you, contact us within 90 days of delivery to request a return. We’ll explain the next steps and help you through the process.

1. Visit our Contact Us page and send us your order number and the item you would like to return.
2. We’ll provide return instructions and the correct return address.
3. Pack your item securely and follow the instructions provided.

Please contact us before sending anything back so your return reaches the correct location.

If something arrives damaged, an item is incorrect, or part of your order is missing, please contact us as soon as you notice.

Include your order number and, where relevant, photos of the item and packaging. We’ll review the issue and help arrange an appropriate replacement or refund.

Once your return has been received and approved, we process your refund to the original payment method within 5–10 business days.

We’ll email you when your refund has been issued. Your bank or payment provider may need additional time to make it visible in your account.

Want a different ring? Contact us with your order number and the ring you would prefer. We’ll confirm availability and explain your exchange options.

If you would like to return part of a bundle, contact us first. We’ll explain how the bundle discount affects your refund before you return it.

Complimentary gifts have no cash refund value.

Need to update your delivery address or cancel an order? Contact us as soon as possible.

We’ll help where we can, although changes may no longer be possible once processing or shipping has begun.